Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, Freed's Bakery cannot accept returns; however, we are committed to ensuring your celebration is perfect. If you are unsatisfied with your order, please contact us within 24 hours of pickup or delivery so we can make it right.

Return Process

• 1.
  Inspect Your Order

  Please examine your cakes and pastries immediately upon receipt to ensure they meet your expectations and our quality standards.

• 2.
  Document Concerns

  If there is a structural or quality issue, take a clear photograph of the product and keep all original packaging for our review.

• 3.
  Contact Our Team

  Reach out to our customer service department via phone or email with your order number and any supporting photos of the issue.

• 4.
  Resolution Process

  Our team will evaluate the request to provide a suitable solution, which may include a replacement, store credit, or a partial refund depending on the situation.